Frequently Asked Questions

Got questions? We have answers.

Is CheckDMs safe for my Instagram account?+
Absolutely. CheckDMs uses Meta’s official Graph API and complies 100% with Instagram’s platform policies. No bots, no scraping, no risky third-party access — your account is fully protected.
Do I need to know how to code?+
Not at all. CheckDMs is built for non-technical users. You can set up a full automation flow in under 60 seconds with our visual builder — no code, no developers needed.
Can my Instagram account get banned?+
No. We use Meta’s approved API and operate within all platform rate limits and guidelines. We do not use bots or unauthorized methods that could risk your account.
Does CheckDMs work 24/7?+
Yes. Your automations run continuously in the cloud, even when you’re offline, sleeping or busy creating content. Every comment and DM is handled in real-time.
Can I send links through automated DMs?+
Yes. You can auto-send product links, booking links, guides, PDFs or any URL directly through Instagram and Facebook DMs.
How does the lead form work?+
The lead form is delivered directly inside the DM conversation. Users answer questions (name, email, phone) right in the chat — no external forms, no redirects. All leads appear on your CheckDMs dashboard instantly.
Can I cancel anytime?+
Yes, always. There are no long-term commitments or cancellation fees. You can upgrade, downgrade or cancel your subscription at any time from your account settings.
What payment methods are accepted?+
We accept all major payment methods via Razorpay — UPI (Google Pay, PhonePe, Paytm), debit/credit cards, net banking and wallets. EMI options available on some cards.

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